Michael R
VALLEY CENTER, CA | 2021 Buick EnvisionAugust 29, 2026
I’ll never go there again. Pathetic customer service, incompetent employees. They lost my oil pan cover and won’t replace it.
Response from North County Cadillac
August 30, 2026Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
Michael G
ESCONDIDO, CA | 2024 GMC Sierra 1500August 28, 2026
Didn't stop the rumbling noise of my initial complaint. Did replace an upper control arm that was prematurely worn.
Response from North County Cadillac
August 28, 2026Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Richard A
FALLBROOK, CA | 2020 GMC 1500 SierraAugust 25, 2026
I took the time to make an appointment so that the dealership could have the truck the entire day. Had 2 requests that together should have taken no more than a couple of hours. No only did they not complete the jobs, they told me that the 3rd request checked out fine. Parking Sensors. The issue is still there. The transmission works worse now than when I took it in. Overall, very disappointed with the dealership.
Response from North County Cadillac
August 27, 2026We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Gregory J
ESCONDIDO, CA | 2019 GMC 2500HD SierraAugust 24, 2026
I arrived early for my oil change appointment, Manny, my service rep, got me checked in no problem and said they’d have me done in the usual time frame.
Response from North County Cadillac
August 26, 2026Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Arthur E
SAN DIEGO, CA | 2023 GMC Sierra 1500August 21, 2026
Great service.
Response from North County Cadillac
August 22, 2026Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
DIANA H
SAN DIEGO, CA | 2026 GMC TerrainAugust 19, 2026
John S from sales was very helpful on getting us the deal we want.
Response from North County Cadillac
August 19, 2026Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
Donnie D
VISTA, CA | 2025 GMC Sierra 1500August 17, 2026
Andrea is great. Thankful for her. Very easy to work with
Response from North County Cadillac
August 19, 2026Hello, we're happy to hear you had a great experience with our staff! We look forward to helping again in the future. Take care!
Linda R
SAN MARCOS, CA | 2024 Buick Encore GXAugust 12, 2026
All work done in a timely matter as expected
Response from North County Cadillac
August 17, 2026Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
David M
SAN MARCOS, CA | 2016 GMC 1500 SierraAugust 11, 2026
Very professional and done right
Response from North County Cadillac
August 13, 2026Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Bonnie K
SAN MARCOS, CA | 2017 Buick EncoreAugust 8, 2026
North County Gmc, Escondido has been my primary service partner helping me keep my 2017 Buick Encore in excellent running condition. From service writers, technicians, and parts, they provide courteous, thoughtful service.
Response from North County Cadillac
August 10, 2026Hi, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you. We're looking forward to your next visit with us! Take care!