REVIEWS

My car started jerking when accelerating. I made an appointment to have my work vehicle's problem diagnosed. Even with the appointment it took days to get the car checked. I received a diagnosis (gear shift assembly and transmission fluid exchange), repair estimate of around $1,600, and an estimated repair completion date. The day I was supposed to receive my car back I get a call informing me that the problem was essentially misdiagnosed and the vehicle now needs a torque converter (with the shifter assembly the total is now expected to be around $5,500). I authorized the repair immediately and was given a repair date. The day came and I got another call informing me that the repair had not been finalized and was given a new date. That date came and went and after another call I was given a new date which was finally kept - Two weeks after I dropped my car of. My adviser Larry was good at keeping me informed and the saving grace was that he arranged early on in the process for me to have a dealer vehicle, which allowed me to conduct most of my business but the process was frustrating.

Timely

My experience with GM dealership was great. It was very professional. I feel that I had their trust in my experience.

I can honestly say my experience at North County GMC was the quickest, easiest, and most enjoyable car buying process I’ve ever had—and I’ve bought a lot of cars! From the moment we arrived, Victor, our sales guy, was so warm and friendly that it felt like we had known him for years. I believe because of Victor speaking to Tim, the general manager, about our situation that this was the reason why things transpired into a great car buying experience. Tim and Victor truly went above and beyond to help get my husband into his dream truck—something we didn’t even think was possible. Victor had great communication with us the whole time. He was our middle man trying to coordinate everything for us and we are forever grateful. Then we met Alex, the sales manager, and he was extremely fair and transparent, which made us feel so comfortable. And to finish the whole process David in finance was so informative, helpful, and patient while explaining everything to us. What really stood out was how there was absolutely no pressure—just genuinely nice people working hard to make things happen for you. Their teamwork and kindness were unmatched, and I mean that! I walked away not just with a great deal but also with a huge smile. If you want an stress-free, friendly, and efficient car buying experience, go to North County GMC—you won’t regret it !

I was able to call in & explain the issue to my Service Rep bring my car down to have checked out. The problem was identified quickly & my car was repaired without any problems

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The purchasing experience was good overall. A little short on the set up of the functions.

You guys have a great team and very communication about every the transparency is there too

Larry is always a big help on letting us know what our truck needs service

Didn’t wait long